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2018-05-08

Agents service à la clientèle (plusieurs postes à combler)

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Description du poste

BIXI Montréal est à la recherche d’une personne désirant relever des défis stimulants et participer à des projets d’envergure.  (Plusieurs postes à combler)

 

Sous la responsabilité de la directrice service à la clientèle, l’agent service à la clientèle a comme principale responsabilité de répondre aux appels entrants des membres et clients qui souhaitent s’abonner, obtenir des informations ou régler un problème en lien avec l’utilisation d’un BIXI.

Il s’agit d’un poste saisonnier pour la saison Bixi d’avril à novembre avec des quarts de travail variables jour, soir et fin de semaine. Nombre d’heures garanties : 20 h semaine. L'entrée en poste est prévue pour le 21 ou 28 mai 2018.

 

Sommaire des principales responsabilités et tâches :

  • Répondre aux appels des clients en lien avec le système de vélo partage :
  • Abonnement
  • Question sur la facturation
  • Question concernant le fonctionnement du système.Prépare les documents pour divers envois postaux destinés à nos membres (trousse de bienvenue, clé BIXI, etc.)
  • Représente BIXI lors d’événements promotionnels à Montréal, offre des informations sur le fonctionnement du système et assiste les clients, au besoin
  • Effectue, au besoin, certaines tâches cléricales
  • Effectue toutes autres tâches connexes qui lui seront confiées

 

Exigences :

  • Diplôme d’études secondaires complété (D.E.S.)
  • 2 à 3 ans d’expérience en service à la clientèle
  • Flexible et disponible pour travailler sur différentes plages horaires
  • Excellentes aptitudes en communication et relations interpersonnelles
  • Esprit d’équipe, ponctuel et professionnel
  • Grande flexibilité et capacité d’adaptation pour être en mesure de travailler avec des outils variés et différents en fonction de la clientèle desservie
  • Essentiel : bilinguisme tant à l’oral qu’à l’écrit (français-anglais)

Vous avez les connaissances et compétences que nous recherchons? Faites parvenir votre curriculum vitae à  rh@biximontreal.com.

Veuillez noter que nous ne communiquerons qu’avec les candidats retenus.

N.B L’emploi du masculin n’a d’autres fins que celle d’alléger le texte.

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Network info

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All network changes are posted daily.

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All network changes are posted daily.

Station Map

Network info

2018-10-12
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- Hutchison/ Prince-Arthur Hutchison/ Prince-Arthur

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- Alexandre de Sève / de Maisonneuve station is temporarily removed for work purpose.
2018-10-10
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- Maguire / St-Laurent station is temporarily removed for work purpose.

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- Crescent / de Maisonneuve station is temporarily removed for work purpose.
2018-10-09
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- St-Jacques / St-Pierre station reinstalled today.
2018-10-02
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- Frontenac / du Mont-Royal station reinstated today.

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- Wurtele / de Rouen station reinstated today.
2018-10-01
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- Island / Centre station reinstalled today.
2018-09-26
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- Rockland / Lajoie station has been removed.

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- Stuart / de la Côte-Ste-Catherine station has been removed.
2018-09-24
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- University / Prince-Arthur station reinstalled today.

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- The stations at Parc-La Fontaine / Roy and Parc-La Fontaine / Duluth have been removed.
2018-09-19
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- Mozart / St-Laurent station has been removed.
2018-09-18
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- University / Prince-Arthur station has been removed.
2018-09-11
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- Sanguinet / Ontario station reinstalled today.

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- Parc Jeanne Mance (monument à sir George-Étienne Cartier) station reinstated today.
2018-09-05
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- Beaudry / Ontario station reinstated today.

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- Sanguinet / Ontario station has been removed.
2018-09-04
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- Plessis / Ontario station is temporarily removed for work purpose.
2018-08-29
- De la Montagne / Sherbrooke station is temporarily removed for work purpose.
2018-08-16
9:00 - We are currently having a problem with our rental system for casual users as well as those using the BIXI app, Transit app or OPUS card. Members with a BIXI key are not affected. We will keep you posted.

15:23 - The network is now restored.
2018-08-15
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- (Island / Centre) station is temporarily removed for work purpose.

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- Milton / Durocher station reinstalled today.
2018-08-13
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- Jeanne Mance / du Mont-Royal station is moved to the intersection of de l'Esplanade / du Mont-Royal.
2018-08-09
- Clark / Prince-Arthur station has been reinstated today.

- Alexandra / Waverly station has been reinstated today.

- Milton / du Parc station has been reinstated today.
2018-08-08
- Wurtele / de Rouen station is temporarily removed for work purpose.
2018-07-17
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- Métro Beaubien (de Chateaubriand / Beaubien) station reinstated today.
2018-07-16
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- Casgrain / Mozart has been removed.

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- (Alexandra / Waverly) sation has been removed.
2018-07-13
- de Bleury / Mayor station has been reinstated today.
2018-07-12
- Cartier / Marie-Anne station is temporarily removed for work purpose.
2018-07-11
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- Quesnel / Vinet station reinstated today.

- Ste-Catherine / Dézéry station is moved to the intersection of Darling / Ste-Catherine
2018-07-09
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- Roy / St-Hubert station has been removed.
2018-07-05
- de Chateaubriand / Beaubien station is temporarily removed for work purpose.
2018-07-03
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- Métro Berri-UQAM (St-Denis / de Maisonneuve) station has been removed.

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- Ste-Catherine / St-Denis station has been removed.

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- Tupper / du Fort station was installed today.
2018-06-29
- Due to the Canada day event, several stations must be temporarily removed: de la Cathédrale / René-Lévesque, Ste-Catherine / St-Marc, Tupper / du Fort.
2018-06-28
- Métro Place-des-Arts 2 (de Maisonneuve / de Bleury) station is temporarily removed for work purpose.

- Marquette / des Carrières was installed today.
2018-06-27
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- Duke / Brennan station has been removed.

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- Hochelaga / Chapleau station was installed today.
2018-06-26
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- Cartier / St-Joseph has been removed.

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- du President-Kennedy / Robert Bourassa station was installed.

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- des Érables / Rachel station has been removed.

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- St-Charles / St-Sylvestre station was installed today.
2018-06-22
- Cartier / Masson is temporarily removed for work purpose

- Parc Plage station reinstated today.
2018-06-21
- Gauthier / Parthenais station has been removed.
2018-06-20
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- Roy / St-Hubert station has been removed.
2018-06-15
- du President-Kennedy / Robert Bourassa station is temporarily removed for work purpose
2018-06-13
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- Peel / avenue des Canadiens de Montréal was installed.
2018-06-12
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- Cypress / Peel station was installed.

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- St-Alexandre / Carmichael station has been removed.

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- Métro Lionel-Groulx (Atwater / Lionel-Groulx) station was installed.
2018-06-11
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- Metcalfe / de Maisonneuve station was installed.

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- Quesnel / Vinet station has been removed.
2018-06-08
- Hochelaga / Chapleau station is temporarily removed for work purpose.
2018-06-07
- Metcalfe / de Maisonneuve station is temporarily removed for work purpose.

- 9e avenue / Dandurand station is temporarily removed for work purpose.

- Métro Frontenac (Ontario / du Havre) station has been removed.
2018-06-05
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- Parthenais / Laurier station was installed.
2018-06-04
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- Basin / Richmond station has been removed.

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- Notre-Dame / Chatham station has been removed.

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- Cypress / Peel station has been removed.
2018-05-31
- Jeanne-Mance / St-Viateur station reinstated today.

- de Marseille / Viau station is moved to the Centre Pierre-Charbonneau

- Louis-Colin / Willowdale station is moved to the intersection of Louis-Colin / McKenna
2018-05-30
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- de l'Église / Bannantyne station was installed today.

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- de l'Église / de Verdun station was installed today.
2018-05-29
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- Peel / avenue des Canadiens de Montréal station has been removed.

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- Alexandra / Jean-Talon station has been removed.
2018-05-28
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- de Bleury / Mayor station is moved to the intersection of Maisonneuve /de Bleury.

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- de Chateaubriand / Beaubien station reinstated today.
2018-05-24
- Metcalfe / du Square Dorchester station is moved to the intersection of de la Cathédrale / René-Lévesque

- Clark / St-Cuthbert station is moved to the intersection St-Cuthbert / St-Urbain
2018-05-23
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- Parthenais / Laurier station has been removed.
2018-05-22
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- Duke / Brennan station was installed today.

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- d'Outremont / Ogilvy station was installed today.

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- Henri-Julien / du Carmel station was installed today.
2018-05-18
- Metcalfe / Ste-Catherine station is moved to the intersection of Mansfield / René-Lévesque

- Pierre-de-Coubertin / Aird station is moved to the intersection of Pierre-de-Coubertin / Sicard
2018-05-17
- Métro Université de Montréal station reinstated today.

- Jean-Brillant / McKenna station reinstated today.
2018-05-16
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- St-Alexandre / Ste-Catherine (6081) station was installed today.

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- St-Marc / Sherbrooke station was installed today.

- Ontario / Clark station is moved to the intersection of Ste-Catherine / Clark
2018-05-15
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- Station Fullum / Sherbrooke station was installed today.
2018-05-14
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- Jeanne-Mance / St-Viateur station has been removed.

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- Laurier / 15e avenue station is temporarily closed for work purpose.

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- St-Antoine / St-François-Xavier station installed today.

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- St-Nicolas / Place d'Youville station installed today.

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- Wurtele / Ontario station is moved to the intersection of Wurtele / de Rouen
2018-05-11
- Boyer / Beaubien station reinstated today

- Métro Lucien-L'Allier (Lucien l'Allier / Argyle) station has been removed.

- Mackay / René-Lévesque station has been removed.
2018-05-10
- St-Dominique / Gounod station reinstated today.

- St-Antoine / St-François-Xavier station is temporarily removed for work purpose.
2018-05-09
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- Métro Berri-UQAM (St-Denis / de Maisonneuve) station reinstalled today.

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- St-Urbain / Beaubien station is temporarily closed for work purpose.

- Eadie / Dubois station reinstated today.

- Square Sir-Georges-Étienne-Cartier / St-Ambroise station reinstated today.
2018-05-08
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- Jogues / Allard station installed today

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- de Chateaubriand / Beaubien station has been removed.

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- Atwater / Ste-Catherine station installed today.
2018-05-07
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- Fullum / Sherbrooke station has been removed.
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