BIXI

Your responsibilities

By becoming a BIXI subscriber or by purchasing 24-hour access, you agree to accept the conditions of usage. By doing so, you undertake to use the system’s bikes in a responsible and reasonable manner.

BIXI is an excellent form of exercise. However, please make sure that you’re in good enough physical shape to take advantage of all its benefits.

The bike is a means of transportation unto itself: you must abide by the Highway Safety Code. Download Safe Cycling Guide to find out more.

Your BIXI-key belongs to you and you alone. It is prohibited to lend it or carry out any commercial transaction whatsoever with it, outside its intended use.

BIXI bikes are meant for trips in the city. Avoid going off-road or riding them where conditions might damage them.

The BIXI bike was created for one rider. No passengers allowed!

Don’t try to repair or dismantle the bike: let our technicians handle the job! To notify us of a damaged bike, press the red button on the bike dock above the three-digit keypad. In case of difficulty, please call customer service at 514-789-BIXI (2494) or at 1-877-820-2453.

With its solid aluminum structure, the BIXI bike can carry a load. However, please limit maximum load to 120 kg (265 lb) for the bike and 8 kg (18 lb) for the carrying rack.

You are responsible for your BIXI bike for the entire usage period: please take care of it and protect it from theft. If you have to stop between stations, make sure to securely lock your bike.

You must return your bike within the maximum 24-hour usage period. If not, the bike will be presumed to have been stolen and a penalty of $1,000 will be charged to your credit card.

You must notify us within 24 hours of any problem regarding your BIXI-key or your bike, the disappearance of your bike or any accident or incident involving your bike.

For all the details, download a PDF by clicking here of the Conditions of Usage.